Data Operations Administrator

·        Accountable for the accurate, complete and timely creation, modification and de-activation of master data records in line with master data standards, governance policies and Service Level Agreements (SLA). This includes, but not limited to vendor, material, customer, pricing and finance master data across relevant system.

·        Proactive tracking, analysis and resolution of outstanding master data issues, ensuring risks to business operations, reporting, or compliance are identified early. Escalate in a timely manner to obtain directions, decisions, or remediation support from appropriate authority levels.

·        Ensure that all supplier or customer information research and searches are completed and clearly documented. 

·        Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority in accordance with standard scripts, control procedures and validation checklists.

·        Complete and track follow‑up checks via email and finance systems, ensuring a clear, complete, and auditable trail is maintained to evidence that proper due diligence has been performed at all stages of the case.

·        Support business continuity plan activities by ensuring continuity of critical data operations and cross‑location coverage as required.

·        Support KPI reporting to measures completeness, consistency, accuracy and control measures in preventing unauthorised changes.

·        Analyse root cause of data discrepancies and process failure and provide actionable insights and recommendations to improvement in efficiency, data quality and compliance with governance requirements.

·        Support master data related projects and initiatives by contributing to deployment activities, business requirement definition, testing support and transition into steady-state operations.

·        Develop and maintain process documentation, work instructions and procedures, ensuring document remain current and reflective of operational changes, system enhancements and governance updates.

Essential Education & Experience

·        Degree in Business Management, Finance Engineering, Business Information Systems or related field.

·        Minimum 2 – 3 years of experience in master data management or related data operational role.  Fresh graduate will also be considered.

·        Exposure to JDE or SAP and Salesforce would be an added advantage.