HOW WILL YOU MAKE AN IMPACT
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Boutique Operations & Administration
- Is responsible for the back office and administration of the boutique
- Ensures the execution and delivery in time of all boutique reports
- Oversees the boutique expenses
- Implements all brand and boutique policies, procedures and guidelines
Boutique Performance
- Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
- Leads the implementation and monitoring of the action plans
- Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
- Assists the Boutique Manager to monitors boutique KPIs
Team Management & People Development
- Is responsible for of the integration and training of new comers
- Ensures the day-to-day management, training, coaching and motivation of the boutique team
- Monitors individual objectives
- Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development
- Ensures the day-to-day management of the After Sales team
Client Relationship & Portfolio Development
- Assists the Boutique Manager to ensure a unique and high professional client service within the boutique
- Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
- Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
HOW WILL YOU EXPERIENCE SUCCESS WITH US
- Master's degree + 4-6 years experience
- Management and Sales experience a must
- Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility
- Sales and product knowledge
- Local language, fluent in English, 3rd language is a +
HOW DO WE KEEP YOU SMILING
- A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia
- Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level
