Support the Tribe Lead in driving channel strategies aligned with the organization's growth objectives by leading and managing key digital initiatives and projects. The role is responsible for translating business needs into effective requirements and delivering innovative, customer-centric solutions that enhance digital capabilities, optimize channel performance, and provide a best-in-class digital customer experience.
Responsibilities
- Own and drive Next Gen app product features aligned with digital banking growth
- Identify customer pain points & new opportunities using data, insights and competitor benchmarking (for the region – ID, MY, SG, PH and KH)
- Drive end-to-end product delivery (idea-design-build-testing-launch-iterate)
- Define clear business & functional requirement (BRD/FSD) with strong UX focus
- Collaborate with UIUX, Tech, Regional Digital team to deliver seamless digital journeys
- Build and optimize mobile-first experience e.g. (Payments, Onboarding, Transfer etc)
- Monitor app performance and user behaviour to continuously improve experience
Requirement
- Degree in computer science, software engineering, information technology, business, finance, economics, or related fields.
- Has good analytical and problem-solving capability.
- Excellent written and verbal communication skills.
- Empathy for users to discover and resolve their pain points.
- Self-starter, fast leaner and highly adaptable to new environment.
- Digital Native, with a strong understanding of the evolving digital landscape, technologies, and paradigms.
