IHG® is one of the world's leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you.
Commanding a prominent junction in the city, Regent Kuala Lumpur emerges as a sanctuary of calm sophistication above the urban rhythm. Part of the Multibay Development, the hotel rises as a 36-storey tower alongside premium residences and offices. Opening in 2027, it is set to be the luxury address in Malaysia's capital.
Do you see yourself as Director of Food & Beverage (Pre-opening) with IHG
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.
Job Purpose
To lead and elevate the entire Food & Beverage operation, curating exceptional dining and social experiences that embody Regent's philosophy of understated luxury, sophistication, and intuitive service. The Director of Food & Beverage is responsible for driving operational excellence, culinary innovation, commercial performance, and destination positioning across all restaurants, bars, lounges, banqueting, and in-room dining experiences.
Key Responsibilities
1. Strategic F&B Leadership
- Develop and execute the hotel's Food & Beverage strategy aligned with Regent brand positioning and business objectives
- Position all restaurants and bars as destination venues for both hotel guests and the local market
- Continuously evolve concepts, experiences, and service rituals in line with global luxury dining trends
- Ensure a cohesive and elevated guest experience across all F&B touchpoints
2. Operational Excellence
- Oversee day-to-day operations of all restaurants, bars, lounges, banqueting, and in-room dining
- Ensure flawless service execution, operational consistency, and attention to detail across all outlets
- Maintain Regent and IHG brand standards in service, presentation, hygiene, and guest engagement
- Conduct regular operational reviews, inspections, and quality assurance checks
3. Culinary & Beverage Innovation
- Partner closely with the Executive Chef and Bar leadership to develop innovative culinary and beverage programs
- Curate signature dining concepts, wine programs, mixology experiences, and seasonal activations
- Support collaborations with renowned chefs, beverage partners, and culinary artisans where appropriate
- Drive sustainability and responsible sourcing practices within menu development
4. Guest Experience & Personalization
- Ensure personalized and intuitive service across all dining experiences
- Engage actively with VIP guests, repeat patrons, and key clientele
- Drive guest satisfaction and service recovery initiatives with a luxury mindset
- Foster memorable dining moments through emotional connection and refined hospitality
5. Commercial & Financial Performance
- Develop and manage F&B budgets, forecasts, and profitability targets
- Drive revenue growth across outlets, events, and experiential dining initiatives
- Optimize pricing strategies, productivity, labor management, and cost control
- Monitor and analyze key business performance indicators and market trends
6. Talent Leadership & Culture
- Lead, inspire, and develop a high-performing F&B leadership and operational team
- Foster a culture of excellence, creativity, collaboration, and accountability
- Support succession planning, talent development, and luxury service training initiatives
- Ensure strong colleague engagement and retention within the department
7. Banquets & Events Excellence
- Oversee banquet and event operations ensuring seamless delivery of weddings, social events, and corporate functions
- Collaborate with Sales & Events teams to maximize event revenue opportunities
- Ensure personalized and elevated experiences for all events and celebrations
8. Marketing, Positioning & Brand Presence
- Partner with Sales & Marketing to strengthen the hotel's F&B positioning and visibility
- Support PR campaigns, influencer collaborations, media events, and award submissions
- Enhance outlet reputation through exceptional guest reviews and industry recognition
- Drive innovative activations and experiential dining campaigns
9. Compliance & Risk Management
- Ensure compliance with food safety, hygiene, health, and liquor licensing regulations
- Maintain operational safety standards and audit readiness across all outlets
- Ensure proper inventory control, cash handling, and loss prevention procedures
10. Stakeholder Collaboration
- Work closely with Rooms, Wellness, Finance, Engineering, and HR teams to support overall hotel objectives
- Collaborate with ownership and corporate teams on strategic F&B initiatives
- Maintain strong relationships with suppliers, beverage partners, and luxury brands
Key Skills & Competencies
- Strong luxury F&B operational and commercial leadership
- Deep understanding of global dining trends and guest expectations
- Exceptional leadership and people development skills
- Financial acumen with strong revenue and cost management capability
- Creativity and innovation in guest experience design
- Strong communication, presentation, and stakeholder management skills
Qualifications & Experience
- Bachelor's degree in Hospitality Management, Culinary Arts, Business, or related field
- 10–15 years of progressive Food & Beverage experience, including senior leadership roles
- Proven experience within luxury or ultra-luxury hotels, resorts, or standalone dining venues
- International luxury hospitality exposure preferred
Preferred Experience
- Pre-opening or concept development experience in luxury hotels
- Experience managing destination restaurants or award-winning outlets
- Strong exposure to fine dining, mixology, wine programs, and luxury banqueting operations
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
