We're looking for a data-driven and result-oriented E-Commerce Livestream Operations to join our growing team. You will play a vital role in conducting livestream session, monitoring and analyzing livestream session, and executing livestream strategy to grow our Malaysia home living brand's traffic and sales.
Requirements:
- Willing to work from office (WFO) in Bangsar Area, Kuala Lumpur with flexible working hours, with livestream sessions lasting approximately 5–6 hours.
- Have an intermediate level of English to communicate well since all of the recruitment processes will be conducted in English.
- Proficient in Bahasa Malaysia is a must; Proficient in Chinese is a siginificant plus point.
- Possess a strong on-camera presence with a cheerful, confident, and charismatic personality.
- Demonstrate strong persuasive selling skills and the ability to drive conversion through storytelling, urgency tactics, giveaways, and real-time engagement.
- Having a strong personal brand presence on social media is a significant advantage.
Key Responsibilities:
- Conduct daily livestream sessions across TikTok Shop and/or Shopee Live.
- Introduce, explain, and demonstrate product features, benefits, usage, and promotional offers in an engaging and convincing manner.
- Apply persuasive selling techniques to encourage viewers to purchase products and support the achievement of GMV, conversion rate, and sales targets.
- Build active interaction with viewers by responding to comments, conducting polls, organizing giveaways, and using creative engagement activities.
- Maintain audience attention throughout the livestream by creating an energetic, entertaining, and informative hosting experience.
- Deliver clear calls to action, including directing viewers to product links, vouchers, bundles, flash sales, and other ongoing promotions.
- Collaborate with co-hosts, KOLs, content creators, brand teams, and campaign teams to deliver smooth and high-energy livestream sessions.
- Monitor viewer engagement, product clicks, purchase activity, and audience reactions during the livestream to adjust the selling approach when necessary.
- Provide post-livestream reports, feedback, and observations regarding customer questions, product interest, campaign effectiveness, and areas for improvement.
