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Serdang Motorcycle Sdn Bhd

E-Commerce Operation Executive Cum Customer Service

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Job Responsibility

  • Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
  • Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
  • Inventory Management: Monitor and manage inventory levels to prevent stockouts or overstock situations. Conduct sales forecasting and prepare restock lists to ensure optimal inventory level.
  • Data Analysis: Analyse e-commerce data, including sales trends, customer behavior, and website traffic, to make informed decisions and identify areas for improvement.
  • Reporting: Generate and analyse reports related to e-commerce performance, presenting findings and recommendations to management.
  • Continuous Improvement: Identify opportunities for process improvement and efficiency gains. Implement changes to enhance overall operations.
  • Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

Job Requirements

JOB HIGHLIGHTS

  • Energetic & Friendly Working Culture
  • Potential Career Advancement Opportunity
  • Basic + Incentive + Bonus
  • Leading Riding Gears and Motorcycle Accessories O2O Company
  • Located in Seri Kembangan, Selangor

REQUIREMENT

  • Fresh graduates are welcome to apply.
  • Diploma in Business Administration, any related field, or equivalent.
  • Able to speak in English and Bahasa Malaysia.
  • Ability to multitasking and prioritization.
  • Self-motivated, positive, self-directed, and responsible.
  • Knowledge in motorcycle field is an added advantage.
  • Able to read & communicate in Bahasa Malaysia and English.
  • Familiar with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.
  • Work as a team, hardworking, willing to learn and challenge.

Job Benefits

  • Salary Range: RM2,800 RM3,600
  • Annual increment + bonus
  • Monthly performance inventive (fun & fair reward system)
  • Medical leaves + medical claims
  • Annual leaves + public holidays
  • Location (E-commerce Department): Taman Universiti Indah (Seri Kembangan, Serdang, Selangor)
  • Working hours: Monday - Friday (8.30am 5.30pm), Saturday (8.30am 1pm)

More Info

Industry:Other

Function:E-Commerce

Job Type:Permanent Job

Skills Required

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Date Posted: 19/12/2024

Job ID: 103429099

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