We are a fast-growing technology company focused on digital commerce and merchant solutions across Southeast Asia. As the business continues to expand, they are looking for an experienced Online Operations to drive marketplace growth, optimize digital sales channels, and enhance operational excellence through data and AI-enabled solutions.
This is an exciting opportunity to join a high-growth environment where you can directly influence commercial performance and shape the company's online business strategy.
Key Responsibilities
Commercial Growth
- Own revenue, traffic, conversion and profitability targets across online sales channels.
- Plan and execute major marketplace campaigns (e.g. 9.9, 10.10, 11.11 and other promotional events).
- Drive initiatives to improve average order value (AOV), repeat purchase rate and category performance.
Marketplace Operations
- Manage day-to-day operations across leading eCommerce platforms such as Shopee, Lazada, TikTok Shop and future online channels.
- Ensure accurate product listings, pricing, promotions and inventory availability.
- Monitor marketplace health metrics, seller performance and customer ratings.
- Optimize online merchandising and product visibility to maximize sales performance.
Performance Analysis
- Develop dashboards and reports to monitor sales performance and key business metrics.
- Analyse channel performance, traffic sources, SKU movement, campaign effectiveness and competitor activities.
- Translate data into actionable recommendations to improve commercial outcomes.
AI & Process Improvement
- Identify opportunities to leverage AI and automation to improve operational efficiency.
- Streamline reporting processes and automate repetitive operational tasks.
- Support the implementation of AI-driven solutions such as content generation, customer support and demand forecasting where applicable.
Cross-functional Collaboration
- Partner closely with Marketing, Supply Chain, Customer Service, Finance and Product teams to ensure seamless campaign execution and operational readiness.
Requirements
- Minimum 3 years of experience in eCommerce, marketplace operations or digital commerce.
- Strong hands-on experience managing platforms such as Shopee, Lazada, TikTok Shop, or other major online marketplaces.
- Commercially driven with a proven track record of delivering online sales growth.
- Strong analytical skills with experience using Excel, dashboards or BI reporting tools.
- Familiarity with AI tools and automation technologies is highly advantageous.
- Able to thrive in a fast-paced, entrepreneurial and results-oriented environment.
- Excellent stakeholder management and cross-functional collaboration skills.
Why Join
- Opportunity to shape the online growth strategy of a rapidly expanding regional business.
- High visibility role with direct impact on commercial performance.
- Dynamic, collaborative and innovation-driven culture.
- Exposure to AI-enabled digital commerce initiatives and emerging technologies.
