Ecommerce Specialist

2-3 years
a month ago
Job Description

Job Responsibility

E-commerce Channel Management

  • Elevate our brand on major marketplaces by optimizing listings (SEOs), managing promotions, and analyzing performance data to drive sales and improve customer engagement.
  • Monitor key performance indicators (KPIs) like sales, conversion rates, customer reviews/ratings, and implement strategies to improve these metrics.
  • Spearheading regular market analysis and competitor benchmarking to identify trends pricing strategies, and promotional and opportunities for growth and expansion.
  • Plan, execute, and optimise campaigns and promotions effectively to achieve sales and marketing objectives.
  • Collaborating with cross-functional teams to launch impactful campaigns.

Inventory & Financial Management

  • Collaborate with cross-functional teams to ensure smooth operations, from stock management to financial reporting, aligning e-commerce strategies with our broader business goals.
  • Ensuring quantity of inventory is always accurate and up to date, perform weekly and monthly reconciliation whenever is needed.
  • Work closely with Warehouse & Production Team on stock allocation for the website that meets e-commerce Marketing Plan on collection launching, replenishment and promotions. This includes overseeing the Quality Check is carried out accordingly upon stocks received.

Customer Excellence

  • Lead the charge in managing customer interactions including inquiries, complaints, refund/exchange requests, recommendations, and other activities that reflect to the operation of the e-commerce.
  • Foster satisfaction, loyalty, and community through exceptional service and engagement initiatives.
  • Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Other

Supervise and provide support (hands on to work might be required) to subordinates to ensure set deliverables.

Job Requirements

Full time position

Start date : Immediate

Location : Zenith Corporate Park (Must have own transport)

Working Hours : 9am - 5:30pm (Monday - Saturday)

You're The Ideal Candidate If You Have

  • A passion for the Kiss&Tell brand and a deep understanding of the Malaysian e-commerce landscape.
  • Minimum 2-3 years of experience in managing marketplace accounts, preferably with a focus on Shopee, Lazada, TikTok and Zalora in the Malaysia and Singapore market.
  • Proficiency in using marketplace seller portals, tools, and analytics dashboards including sponsored product ads, banners, and other marketplace-specific advertising options.
  • Solid analytical skills to interpret data, identify trends, and make data-driven decisions.
  • Excellent project management skills with the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
  • Strong communication and interpersonal skills to collaborate with internal teams, external partners, marketplace support, key account managers, brand principals, and third-party e-commerce enablers.
  • Detail-oriented and proactive mindset with a focus on continuous improvement and achieving targets.

Job Benifits

  • EPF / SOCSO / PCB
  • Medical insurance upon confirmation

JOB TYPE

Industry

Other

Function

Skills

marketplace-specific advertising options
sponsored product ads
marketplace accounts
Zalora
TikTok
detail-oriented
marketplace seller portals
analytics dashboards
Shopee
Lazada
proactive mindset

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