Guide parents of special needs learners through the enquiry and enrollment process.
Respond to enquiries via phone calls, chat platforms, email, and in-person consultations.
Schedule appointments, trial classes, and enrollments.
Manage the full consultation process, from interviewing parents to understand the child's needs to recommending the most suitable programme.
Work closely with the Marketing and Administration teams to provide updates on cold leads, warm leads, and student enrollments.
Occasionally represent the academy at education fairs, open days, and promotional events to engage with prospective parents and support student enrollment.
Requirements:
Bachelor's degree in Psychology, Marketing, Education or a related field.
Strong sales, communication and results-driven mindset.
Knowledge of the Malaysian education
Proficient in Microsoft Office and Google Workspace.
Excellent verbal communication skills in English and Bahasa Melayu. Conversational Mandarin is an added advantage.
