Company Description
Sutherland is Great Place to Work Certified. Refer your friends today!
Job Description
Job description ()
- Associate to handle general enquiries of customers over phone calls and live chats
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Maintains customer records by updating account information.
- Exemplary communication skills and customer-oriented approach
- Ability to present, persuade and communicate effectively
- Good knowledge of computer
Qualifications
- Working experience: at least 6 months in a customer service industry
- College degree: 3-4 years of professional working experience, with fronting customers working experience of 6 months and above
- Bachelor's degree: 2 years of professional working experience, with fronting customers working experience (at least 6 months and above, part-time in customer service can be considered)
- Master's degree: part-time fronting customers work experience is preferred. However, there is no requirement for working experience if candidate has a master's degree.
- Non-Natives - With JLPT N1 or N2 with at least 6 months to 1 year of customer service experience in Japanese language
- Japanese Language skills: Able to read and write Kanji script, strong honorifics, and able to interact with customers politely.
Additional Information
This is the official repository of your referrals for our Japanese E-Commerce Account in Malaysia!
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