Executive, Sales Order Management (contract third party)

Job Purpose

Responsible to drive overall end to end management of Sales Cycle from Service Request to Order approval by customer included management of Variation Order prices submission/ approval by customer.

Key Accountabilities

• Assist preparation of SPR and Order for Build to Suit, Colocation, Upgrade, Decommission etc. in accordance with company guidelines and processes/ Standard Operating Procedures.
• Identify and validate the details in each SPR/ Order Forms especially for upgrades (e.g. Active Equipment's count/ ground space).
• Analyze and drive customer contracts in light of policies to validate that the structure of pricing are consistent with price lists and company policies.
• Build and maintain strong relationships with key stakeholders, customers, to foster collaboration and drive business partnerships.
• Collaborate closely with cross-functional teams, including commercial, pricing, MLA, legal, engineering, operations, and finance, to align Sales Operations initiatives with overall company goals and ensure successful execution.
• Analyse and drive improving on quote to order conversion aging and report the status of SRF/SOF and escalate to Sales team.
• Regular follow up of pending orders with root cause and duly report to supervisor.
• Prepare weekly report on the job accomplishment and validate from supervisor.
• To support AR Resolution Management team to resolve and manage aspects of disputes and ageing (more than 90 days) with customers and internal stakeholder. This including resolve dispute settlement, reporting, data analysis, dispute management & prevention and business process changes/updates.

Qualification, Skills & Experience

• A recognized Bachelor's Degree, preferably Telecommunications, Business Administration, Finance, Engineering, Computer Science or Software Engineering.
• 1 – 5 years relevant experience integrating & supporting Order Management process.
• Strong communication and interpersonal skills, with the ability to build relationships and influence internal stakeholders and customers at all levels included senior management.
• Analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.
• Multilingual - speaking the languages of business, finance, sales and serving as interpreters between these groups.
• Able to prepare presentation material and present to customers mid and high-level management team.
• Highly organized with attention to detail and exceptional project management skill to ensure timeliness.

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