Provide HR services, such as handling queries and providing first-line advice and guidance.
Execute data transactions or system transactions where these cannot be performed by self-service or automation.
Coordinate with Reward COE and IT to manage end-to-end annual pay review and bonus cycle related actions.
Partner with Reward COE to follow procedures and control documentation for uploading compensation updates, one-time payments, on demand payments and other compensation adjustments in the SuccessFactors.
Perform UAT, SRT covering end-to-end scenario for IT solution deployment in line with design changes.
Manage workflow navigation, role-based permissions switch over, data publish, and statement publish back.
Liaise with Finance for supporting activities for bonus plan execution for the respective year.
Interact with other subject matter experts (e.g. HRBP, CoE, etc.) and internal teams (e.g. solutions team) to identify the best solutions for employee queries.
Prioritise cases and conduct continuous follow ups/ check-ins to ensure case closure.
Gain cross disciplinary HR knowledge to deliver end to end ownership of customer experiences.
Raise and drive continuous improvement opportunities in HR service delivery.
Maintain standard operating procedure (SOP) documents.
Requirements:
Able to manage transactions with competing priorities and multiple stakeholders is essential for this role.
Demonstrate strong Reward knowledge and continuous improvement implementation.
Strong knowledge of H2R best practices in Shared Services environment.
Strong change management skills to deliver new processes into Shared Services.
Excellent communication and good technical skills
Qualifications:
Bachelor degree in any field from a recognized university or relevant professional qualifications.
Excellent Microsoft applications knowledge (Excel; Word; PowerPoint).
Experience working with HRIS systems such as SuccessFactors, Workday, or equivalent platforms.
Experience working with ticketing tools such as ServiceNow.
Minimum 1-2 years of working experience in Reward or HR Shared Services.
