Executive Travel Claims Care

To manage and process travel insurance/takaful claims with efficiency, accuracy, and empathy, delivering a hyper-personalized and seamless customer experience that reflects Etiqa's commitment to fast & easy service. This role is essential in supporting Travel Insurance/Takaful as a high-visibility sampler product by delivering claims services that exceeds expectations, ensuring that the claims experience leaves a strong, positive impression on customers—building trust and increasing the likelihood of loyalty and cross-sell potential. The role is responsible for reviewing and verifying claims, liaising with internal teams and external service providers, identifying potential fraud, and ensuring timely and fair claim resolutions – supporting the company's commitment to trust, customer satisfaction and operational excellence. The role also supports process improvements, digital claims handling, and contributes feedback to enhance service delivery in alignment with Etiqa's digital-first and customer-centric strategy.

Job Description

• Receive, review, and validate claims documentation and eligibility.
• Communicate with customers, agents, and other stakeholders for information or clarification.
• Process claims within agreed service-level turnaround times (SLAs).
• Utilize claims systems and digital tools to ensure efficient workflow and reporting.
• Escalate suspicious or potentially fraudulent claims to relevant teams.
• Collect and log feedback from customers to identify service improvement areas.
• Support testing or rollout of new claims features or process enhancements.

Qualification / Requirement

• Bachelor's Degree in Insurance, Business, Finance, Banking, Information Systems, Data Analytics, or related fields
• Fresh graduates are welcome to apply
• Passion for Customer Experience, Claims Operations, and Digital Transformation
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office applications
• Comfortable working with digital tools and technology-driven processes