3-5 years
12 days ago
Job Description

  • To manage the daily operations of the Fraud Surveillance Unit. Ensure that Fraud Surveillance Unit is operational and updated on current fraud patterns.
  • Review system generated alerts to detect fraudulent and unauthorized transactions from various channels established in the surveillance systems, which includes Internal Fraud alerts.
  • Ensure that Fraud Surveillance Unit is operational and updated with current fraud patterns.
  • Analyse and provide post fraud statistics on fraud data received to detect fraud trends and patterns.
  • Analyse fraud reports for fine tuning of parameter rules to improve fraud detection.
  • Initiate communication and escalation to relevant parties in accordance with unit's management process.
  • To set required KPI's and ensure that set KPI's together with section head and HOD to be achieved by the team.
  • Perform required compliance due diligence - RCSA / CSA, Internal Audit and as required by regulators.
  • To develop new and update existing processes and protocols for Fraud Surveillance System as the implementation phases progresses.
  • Ensure deliverables of Fraud Surveillance phases or system upgrades are delivered and within set timelines.
  • Perform system test and maintenance to enhance system functionality.
  • Operationalize the Fraud Surveillance Unit for 24/7 shift work.


  • University Degree or equivalent preferred.
  • 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
  • Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
  • Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
  • Have knowledge of the financial services industry, specifically in consumer and corporate banking.
  • Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications.
  • Presents self in a confident and professional manner.
  • Independent, resourceful, and enthusiastic with a high sense of integrity.
  • Good interpersonal skills.
  • Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
  • Strong team player.
  • Highly adaptable in an ever-evolving digital environment.
  • Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
  • Systematic approach with good organization and planning skills.
  • Excellent written and communication skills with the ability to communicate at all levels.
  • Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.




scam incident handling
delivering briefings
cyber frauds
investigation processes
investigative skills
evidence gathering
presenting evidence
social engineering modus operandi

Oversea-Chinese Banking Corporation, Limited often known as OCBC Bank is a Singaporean multinational banking and financial services corporation headquartered in OCBC Centre, Singapore. OCBC Bank was born out of the Great Depression through the consolidation of three banks in 1932 &#8212&#x3B; the Chinese Commercial Bank Limited (incorporated in 1912), the Ho Hong Bank Limited (incorporated in 1917) and the Oversea-Chinese Bank Limited (incorporated in 1919).

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