We are looking for English and Mandarin-speaking candidates to join our team as Customer Support Representatives for a leading cryptocurrency client.
Got fast fingers and a knack for multitasking If you can type quickly and accurately while juggling conversations, we want to hear from you!
Reasons to work with UBASE Asia:
- Competitive pay package and exclusive benefits.
- Breathe easy and feel inspired in our world-class, healthy workspace.
- Accelerate your expertise with guidance from senior mentors.
- Your health and future are covered: premium insurance and full security benefits.
- We provide dental and optical benefits because your well-being matters.
- A culture of celebration: regular team events and employee recognition.
- Grow with us: personalized learning plans to fast-track your career.
- Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
- Build your career at the forefront: join Korea's #1 BPO leader.
Working Hours: 24/7 rotational shifts (including weekends & public holidays)
Key Responsibilities
- Provide professional customer support via live chat
- Assist users with account setup, KYC verification, deposits and withdrawals
- Resolve customer issues and escalate complex cases when necessary
- Maintain accurate case documentation and follow compliance procedures
- Educate users on platform features, updates, and security practices
Requirements:
- Education Background: Diploma & above.
- Fluent in both English & Mandarin (training 100% English) to handle both language chat sessions.
- Fast and accurate typing speed — comfortable handling multiple live chats simultaneously.
- Flexibility to work in shifts (including weekends and holidays).
- More than 1 year Customer Service Experience.
- Tech-savvy with familiarity in cryptocurrency and blockchain technology is an added advantage.
