Position Overview
JOB DESCRIPTION
Vertiv is seeking a skilled and customer-focused Field Service Engineer specializing in Uninterruptible Power Supply (UPS) systems. This role is critical in supporting our clients mission-critical infrastructure by ensuring the reliability and performance of Vertiv's power solutions across telecom, data center, and industrial sectors.
Key Responsibilities
- Perform installation, commissioning, preventive and corrective maintenance of Vertiv UPS systems, including Liebert® series.
- Conduct diagnostics and troubleshooting of electrical and control systems to resolve faults and restore uptime.
- Ensure compliance with safety protocols and Vertiv service standards during all field activities.
- Prepare and submit technical service reports, RCARs, and documentation accurately and promptly.
- Provide on-site technical support and training to customers on UPS operation and maintenance.
- Maintain service tools, calibration equipment, and documentation in good working condition.
- Log all service activities in the regional service tracker and contribute to service quality improvements.
- Collaborate with regional and global support teams for escalations and complex issue resolution.
- Provide seamless service delivery and operational flexibility.
Qualifications & Experience
- Diploma or Degree in Electrical Engineering, Electronics, or related field.
- Minimum 7 years of experience in field service, preferably with UPS or power systems.
- Strong knowledge of electrical schematics, battery systems, and power electronics.
- Familiarity with Vertiv Liebert® UPS systems is an advantage.
- Excellent problem-solving and customer service skills.
- Valid driving license and willingness to travel within Malaysia.
Time Travel Needed
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
