We are currently seeking a
Finance Executive (Billing Operations) to join DHL eCommerce Malaysia!
The
Billing Operations Executive is responsible for ensuring timely, accurate and compliant billing activities in accordance with company policies and operational requirements. The role supports invoice processing, billing validation, customer billing enquiries and system monitoring while ensuring billing accuracy and compliance with internal controls and statutory requirements, including e-Invoicing.
Key Responsibilities:
- Billing Operations
- Generate and process customer invoices accurately and within agreed timelines.
- Ensure billing transactions are complete, accurate and supported by relevant documentation.
- Perform billing validation prior to invoice generation.
- Process billing adjustments, including Credit Notes (CN) and Debit Notes (DN), where applicable.
- Ensure billing activities comply with company policies and billing procedures.
- Billing Monitoring & Controls
- Monitor billing interfaces and identify any failed or rejected transactions.
- Investigate billing exceptions and coordinate timely resolution.
- Perform billing reconciliation to ensure completeness and accuracy of billing data.
- Monitor outstanding billing issues and ensure timely follow-up.
- Maintain proper billing records and supporting documentation.
- E-Invoicing & System Support
- Support e-Invoice processing and ensure compliance with statutory requirements.
- Monitor system-generated billing outputs and escalate issues where necessary.
- Assist in system testing, User Acceptance Testing (UAT) and validation activities for billing enhancements.
- Support system implementation and post-Go-Live stabilization activities.
- Report system issues and participate in process improvement initiatives.
- Stakeholder Management
- Work closely with Sales, Customer Service and Operations to resolve billing-related issues.
- Respond to customer billing enquiries in a timely and professional manner.
- Coordinate with internal stakeholders to resolve billing discrepancies and operational issues affecting invoice accuracy.
- Support audit requests relating to billing documentation whenever required.
- Reporting & Month-End Activities
- Support month-end billing activities and ensure billing deadlines are met.
- Perform billing reconciliations and assist in month-end closing activities.
- Prepare billing reports as required by Management.
- Ensure billing records are complete and readily available for reporting purposes.
- System & Process Improvement
- Identify opportunities to improve billing processes and operational efficiency.
- Support automation and system enhancement initiatives.
- Recommend practical improvements to strengthen billing accuracy and controls.
- Participate in continuous improvement initiatives within the OTC function.
- Other Responsibilities
- Support ad hoc assignments, projects and business initiatives as assigned by the OTC Manager or Management.
- Undertake additional responsibilities that are reasonably aligned with the scope of the role and business requirements.
- Provide operational support during system implementation, business transformation and organizational initiatives whenever required.
- Perform any other duties as assigned by the OTC Manager or Management from time to time.
Requirements:
- Bachelor's Degree in Accounting, Finance, Business Administration or related discipline.
- Minimum 1 year experience in Billing, Accounts Receivable, Finance or Order-to-Cash operations.
- Experience with ERP systems will be an added advantage.
- Experience in e-Invoicing or billing operations is preferred.
- Good understanding of billing processes and financial controls.
- Strong attention to detail and accuracy.
- Good analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Proficient in Microsoft Excel and Microsoft Office applications.
- Ability to work independently and as part of a team.
