Ensure all client orders are placed and executed before the relevant fund or cash cut-off times.
Monitor the GFX Trading mailbox, respond to incoming emails, or route them to the appropriate party or folder.
Continuously monitor cleared fund orders and take appropriate follow-up actions.
Liaise with external Transfer Agents (TAs) to place trades on behalf of clients.
Handle ad-hoc queries from Transfer Agents, Fund Managers, clients, and internal teams.
Identify and implement operational improvements, including automation opportunities, to support the onboarding of additional activities.
Identify and challenge non-standard or exception-based processes, ensuring thorough risk assessments and appropriate controls are in place prior to implementation.
Follow up on outstanding processes and queries, and provide regular updates to clients and Client Service teams.
Maintain effective communication with Client Service teams and Transfer Agents, ensuring internal and external queries are handled within a reasonable timeframe and to a high standard of service.
Collaborate with various teams, including Transfer Agent Network, Client Service, Data, and Reconciliation teams, to support business operations.
Perform other ad-hoc duties and assignments as required.
Requirements
3-5 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.
