Summary of Responsibilities Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. Works with multiple technology applications and features to resolve customer contacts. Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Requirements Good in both time management & people development skills MS Office operating and typing skills Interpersonal skills Problem Solving skills Telephone etiquettes Able to work on weekends and rotational shift Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break Willing to work in Shift rotates (24 hours) Able to work on weekends and public holidays Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic Benefit Work Permit provided 5 working days in a week Annual leave(12 days) Sick leave (14 days) Shuttle van pick up from nearest LRT station Medical & Life insurance Pick up service from airport 2 weeks free company accommodation provided One way flight ticket to Malaysia Opening Malaysian bank account Property agent introduction Career growth- Stage: Customer Service Executive> Senior Customer Service Executive> Team Leader>Senior Team Leader> Assistant Manager> Manager> Senior Manager IJP - Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year. Office : Symphony house /Ara Damansara / Petaling Jay
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our 'No-Sell, Service-Only' approach has resulted in 'Accelerated Hires,' lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.