GBS - WB - Support MY (Application Support)

10-12 years
29 days ago 4 Applied
Job Description

Job Description :

Job Purpose .
Responsible(1st and 2nd level support) for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues, issues resolution, escalation and follow up with vendors where necessary
Key Responsibilities .
  • Assist in any new systems implementation e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration.
  • Provide support and maintenance for all application systems implemented.
  • Perform or provide assistance in bug fixing, change request, customization, and enhancement to application systems implemented.
  • Prepare and maintain user documentation and provide training for in-house developed applications.
  • Perform quality assurances on all application systems prior to UAT commencement.
  • Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc during UAT, etc).
  • Study and evaluate the impact of new releases, patches or version before applying/implementing.
  • Monitor application performance.
  • Analyze the application failures/problems and provide resolution to mitigate/address them.
  • Ensure IT systems are running smoothly and accordance with the company's policies and procedures.
  • Provide support in relation to IT Disaster Recovery Requirement with Business Continuity Plan.
  • Working knowledge of SQL, MYSQL, ORACLE databases & basic Unix and Linux network configuration.
  • Vendor tickets tracking and management
  • Have done project implementations and experienced in full project life cycle
  • Working knowledge on Windows and Linux platform.
  • Working knowledge of IT Hardware (basic) and Software.
  • Ability to diagnose and address application issues
  • Ability to solve complex application problems/issues.
  • Act as IT assistance in new project if any.
  • Written and verbal communication skills.
Job Specification .

Qualifications

(Basic Degree/Diploma etc)

Bachelor's / Master's Degree in IT
Professional Qualification and/or Regulatory, Licensing requirements N/A
Relevant Work Experience

(a) Minimum 10-12 years of working experiences.

(b) Knowledge in Capital Markets System will be advantage.

(c) Working experience in Treasury, FX market is an added advantage

Required Competencies and Skills .

Competencies/Skills

(Essential to succeed in this job)

-Good understanding of the Treasury business knowledge.

-Must have had relevant application support experience preferable in a banking domain.

-Must have strong business facing skills in a highly pressured environment

-Must have good team skills and collaborative approach to problem solving.

-Good command of communication skills are an added advantage.

CIMB Thai Bank Public Company Limited, previously known as Bank Thai Public Company Limited, was established in 1998 with the Financial Institutions Development Fund (FIDF) as the major shareholder. On 5 November 2008, CIMB Bank Berhad became the largest shareholder in Bank Thai and on 4 May 2009, the Bank completed the registration of its new name: "&#3608&#x3B;&#3609&#x3B;&#3634&#x3B;&#3588&#x3B;&#3634&#x3B;&#3619&#x3B; &#3595&#x3B;&#3637&#x3B;&#3652&#x3B;&#3629&#x3B;&#3648&#x3B;&#3629&#x3B;&#3655&#x3B;&#3617&#x3B;&#3610&#x3B;&#3637&#x3B; &#3652&#x3B;&#3607&#x3B;&#3618&#x3B; &#3592&#x3B;&#3635&#x3B;&#3585&#x3B;&#3633&#x3B;&#3604&#x3B; (&#3617&#x3B;&#3627&#x3B;&#3634&#x3B;&#3594&#x3B;&#3609&#x3B;)" in Thai and "CIMB Thai Bank Public Company Limited" in English. This name change reflects the official transition of Bank Thai from being a single company to a member of CIMB Group.

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