Group Customer Development Manager

Who We Are

The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers worldwide for over 135 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Minute Maid, Schweppes, FuzeTea, Monster, and Fanta.

With over 1,500 employees, Coca-Cola Beverages Singapore, Malaysia & Brunei is a complex and well-developed organization that produces, sells, and distributes the Coca-Cola Company products across the country. Our world-class manufacturing plant in Halal Park, Bandar Enstek in Negeri Sembilan serves as our Halal production hub for Malaysia, Singapore, and Brunei.

Location: Menara Lien Hoe, Petaling Jaya

Department: Modern Trade

Reports to: Head of Customer Development

What You'll Do

The Group Customer Development Manager is responsible for leading the Super/Hyper/ Discounter Channel business by developing channel strategies, driving customer business plans, and delivering sales and profitability objectives. The role manages a team of Key Account Managers, develops strategic customer partnerships, and ensures achievement of sales, market share, distribution, service level, and financial targets.

• Develop and execute channel strategy aligned with overall company growth objectives.
• Lead customer business planning, Joint Business Planning (JBP), and top-to-top customer reviews.
• Drive achievement of sales, market share, distribution, service level, profitability, and AR targets across SMH accounts.
• Manage and coach a team of Key Account Managers to develop capability and performance.
• Build strategic relationships with key retailers, trade leaders, and industry stakeholders.
• Manage DME investment and promotional spending within approved budgets.
• Lead category management initiatives and strategic customer projects.

What You Bring

• Bachelor Degree in Marketing, Business Administration, Management or any related discipline.
• Minimum 10 years of FMCG experience with 5 years managing high performing team.
• Experience in Key Account Management with modern trade customers.
• Good team leadership and people development experience.
• Excellent in customer negotiation, business planning, and account management experience.