The head of IT Infrastructure is responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure.
Partnering with the Lead for Business Applications, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology for various projects.
- Partners with Key Stakeholders / Product owners to lead the technology infrastructure strategy and execution for the enterprise
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
- Development of enterprise standards and technology architecture and the IT operations governance process.
- Conduct product and vendor evaluations ensuring best in class technologies and partners
- Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization.
- Participate in the formulation of the company's enterprise architecture and business system plans assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
- Leadership for delivery of 24/7 service operations and KPI compliance.
- 15&plus years total experience, including 5&plus years in a production 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security and information protection.
- Experience of leading overall infrastructure for a complex organization and network, including regulatory requirement, managing data protection, etc.
- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
- Exposure to ITIL concepts and adoption.
- Experience with regulatory compliance issues, as well best practices in application and network security.