Head of Shared Services based in Kuala Lumpur area.
Our client, a well-established multinational organisation, is seeking an experienced Shared Services Centre Manager to lead its Malaysia SSC operation. This role oversees a team of approximately 20 employees across Finance, Customer Service, and Administration, while ensuring effective delivery of finance operations, compliance, people management, and site administration.
Key Responsibilities
- Lead and manage the Malaysia Shared Services Centre, including Finance Team Leads across AP, AR, Collections and GL.
- Ensure timely and accurate delivery of finance operations and support business continuity during leadership absences.
- Oversee statutory compliance, including tax filings, VAT submissions, audits, and financial statement preparation.
- Review monthly management accounts, balance sheet reconciliations, intercompany transactions, and related-party balances.
- Drive process improvements, standardisation initiatives, and maintenance of operational documentation.
- Manage recruitment, employee development, performance reviews, salary recommendations, and overall team engagement.
- Coordinate payroll administration with external service providers.
- Support local HR, IT, facilities, licensing, insurance, and office administration activities.
- Manage SSC budgeting, cost control, billings, management reporting, and financial planning activities.
- Act as the key liaison with auditors, tax agents, company secretaries, and external stakeholders.
- Participate in leadership discussions and support strategic projects across the business.
Requirements
- Degree in Finance, Accounting, or related discipline. Professional accounting qualification is highly preferred.
- Proven management experience within Shared Services, BPO, or a similar multinational environment.
- Strong background in GL, financial reporting, management accounting, business analysis, or audit.
- Experience managing large teams, including multiple team leaders.
- Excellent Excel skills, including formulas, PivotTables, and VLOOKUP/XLOOKUP functions.
- Strong communication skills in English, both written and spoken.
- Comfortable working in a fast-paced, multicultural environment.
- Hands-on leadership style with a positive, flexible, and solutions-oriented mindset.
Preferred Experience
- Exposure to Microsoft Navision.
- Experience within multinational organisations.
- International or regional working exposure.
This is an excellent opportunity for an experienced finance shared services leader looking to take ownership of a sizeable operation while partnering closely with regional and global stakeholders.
