Lead Growth. Drive Innovation. Empower Businesses.
At Maybank, we are committed to helping businesses thrive by delivering innovative financial solutions and building lasting partnerships with our customers. We are seeking a dynamic and results-driven Head, SME Banking Business Centre to lead a high-performing team, drive business growth, and strengthen Maybank's position as the preferred banking partner for SMEs.
Key Responsibilities
Strategic Leadership & Business Growth
- Develop and execute the SME Business Centre's business and marketing strategies to achieve sustainable growth and business targets.
- Lead the implementation of SME Banking strategies aligned with the overall SME Banking sales plan and organizational objectives.
- Drive customer acquisition initiatives while expanding and deepening relationships with existing SME customers.
- Identify emerging market opportunities, industry trends, and business developments to accelerate portfolio growth and expand market share.
Portfolio Management & Profitability
- Manage the overall profitability, business performance, asset quality, and customer satisfaction of the SME Business Centre.
- Formulate and execute customer retention and portfolio utilization strategies to enhance business profitability and long-term customer value.
- Monitor and manage portfolio risks, including Special Mention Accounts (SMA), Newly Classified Non-Performing Loans (NCNPL), and Credit Guarantee Corporation (CGC) accounts in collaboration with the Early Care Centre, Support & Service Hub (S2H), and relevant stakeholders.
Stakeholder & Partnership Management
- Collaborate closely with internal and external business partners to develop and deliver compelling value propositions for SME customers.
- Build strong relationships across business units and key stakeholders to drive seamless execution and business success.
People Leadership
- Inspire, coach, and lead a diverse team toward achieving ambitious business goals while fostering a high-performance culture.
- Drive accountability, ownership, and operational excellence while ensuring timely delivery of business objectives.
- Create an environment that promotes collaboration, innovation, and continuous development.
What We're Looking For
Qualifications & Experience
- Strong experience in SME Banking, Commercial Banking, Business Banking, or related credit-focused environments.
- Proven track record in sales leadership, business development, portfolio management, and customer relationship management.
- Strong understanding of credit assessment, risk management, and SME banking products and solutions.
- Demonstrated ability to identify new business opportunities and translate ideas into measurable business outcomes.
Competencies
- Exceptional leadership, coaching, and people management capabilities.
- Strategic thinker with strong commercial acumen and business judgment.
- Excellent stakeholder management and relationship-building skills.
- Strong communication and interpersonal skills with the ability to influence senior stakeholders and business partners.
- Results-oriented, analytical, and highly driven to deliver sustainable business growth.
Why Join Maybank
At Maybank, you'll be part of a purpose-driven organization that empowers businesses, communities, and individuals to achieve their aspirations. This is an opportunity to lead a strategic business centre, shape growth initiatives, develop future leaders, and make a meaningful impact within one of ASEAN's leading financial institutions.
Apply now and lead the future of SME Banking with Maybank.
