1.0 Duties and Responsibilities
- 1.01 Manage inbound calls and reply email to attend customer's request, inquiries and feedback
- 1.02 Respond and resolve customer's problems
- 1.03 Ensure feedback and unresolved cases are channeled to respective department for case resolution
- 1.04 Build a good relationship with customers to provide excellent service
- 1.05 To complete any ad-hoc tasks given from time to time
2.0 Education and Qualifications
- 2.01 Ability to work under pressure (handle complaint customer)
- 2.02 Excellent verbal and written communication skills
- 2.03 Experience in Customer Service industry
- 2.04 Required language(s): Bahasa Malaysia, English
3.0 Skills and Specifications
- 3.01 Strong communication skill
- 3.02 Computer soft skills such as Microsoft Excel and Microsoft Word
