Helpdesk Operator

• Handle incidents & service request using standard operating procedures & processes
• Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner.
• To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure SLA are met.

REQUIREMENT

• At least 2 years experience in Helpdesk/Customer Service/ IT related fields
• Must be able to work on 24 hours rotational shifts, weekends & Public Holidays.
• Pleasant personality, proactive, self-motivated and patient in handling difficult customers.
• Excellent communication skills in English and Bahasa Malaysia.
• Have positive working attitude, enjoy assisting and communicating with customers.
• Fast learner and a team player.