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  • Posted 14 days ago
  • Over 50 applicants
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Job Description

  • Handle incidents & service request using standard operating procedures & processes
  • Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner.
  • To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure SLA are met.

REQUIREMENT

  • At least 2 years experience in Helpdesk/Customer Service/ IT related fields
  • Must be able to work on 24 hours rotational shifts, weekends & Public Holidays.
  • Pleasant personality, proactive, self-motivated and patient in handling difficult customers.
  • Excellent communication skills in English and Bahasa Malaysia.
  • Have positive working attitude, enjoy assisting and communicating with customers.
  • Fast learner and a team player.

About Company

HeiTech is a global ICT Systems and Technology Services providers that specializes in developing ICT Systems and infrastructure for government agencies and commercial sectors. Driven by passionate people, we persevere to overcome our customers' challenges in bringing greater agility and value to their end-users.

Job ID: 105718273