HR Service Delivery Associate Manager

Job Description

• Lead Global Change Requests: Drive and coordinate global change request activities, including scope review, impact analysis (documentation and process updates), defining testing requirements, managing UAT and SRT, and conducting team debriefs prior to go-live and production deployment.

• Stakeholder Engagement: Collaborate with client stakeholder groups and HRSS teams in joint reviews to address process gaps and ensure timely updates to impacted documentation.

• Process Improvement Initiatives: Partner with client stakeholders, HRSS teams, and vendors to identify and implement process enhancements, ensuring downstream readiness and smooth integration.

• Team Leadership & Guidance: Provide mentorship and guidance to junior Business Analysts, and act as interim team manager in the absence of the Business Analyst Manager.

• Knowledge & Access Management: Oversee Knowledge Management and Access Management queues, ensuring adherence to case management SLAs.

• SOP Development: Create, maintain, and publish HRSS knowledge articles to support consistent and accurate information sharing across the organization.

Job Requirements:

Other Requirements:

• Core working hours are 10am to 7pm MYT, however flexibility is required to work outside of shift hours depending on project assigned.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.