The Day-to-Day Activities:
- Act as the key liaison for People Systems team, partnering the business stakeholders, the People and Technology teams and external vendors to ensure HR's system requirements are understood and delivered to meet business needs
- Identify and gather business requirements, process workflow, design/ recommend/ prioritize solutions, manage the external vendors on project initiatives per the Service Level Agreements (SLA)
- Collaborate with the internal Workday technical team and change requestors to develop functional specifications, including reference guides and manage the prioritisation of Workdaychange requests (fixes or enhancements)
- Responsible to communicate all changes or new processes to end-users and managers, supported by user guides and training sessions
- Manage escalation issues including but not limited to triaging Tier 2 issues, performing impact analysis for reported defects/issues, and determining the right solutions to be implemented internally or via the external vendors engaged for project initiatives
- Examine/review new Workday releases and enable useful features to be used company wide
- Create new custom reports and maintain existing reports to ensure the relevancy and comply to regulatory requirements
- Execute mass data upload (system configuration data) via EIB
- Act as security administrator to configure and maintain security within Workday application and tracked through MyAccess
- Provide guidance to junior members in internal Workday technical team and be able to provide cover duties (eg scheduled jobs monitoring) if required
The Must Haves:
- You should have a degree in Computer Science, Information Systems, or Human Resource Management
- Minimum 5-8 years of in-house experience supporting HRMS solutions (e.g. Workday, SAP SuccessFactors, Oracle) and have good working knowledge of Workday functionalities
- You should have a good understanding of HR work processes and employees data to support the People team (primary) effectively and provide good advice to other system integration teams
- You are comfortable with system documentation on use cases with swimlane diagrams
- You understand SDLC and agile methodologies to execute without foregoing proper system documentation
- You operate independently and are proactive to get things done, not foregoing the internal system change control procedures
- It will also be advantageous if you also:
- Understand the IT service management framework in place for the Bank and its subsidiaries to support Workday
- Understand the importance of data or reporting governance for the financial institutions
- Have a good overview on Workday security features and controls
- Are proficient in Workday HCM report writing, is able to develop and maintain simple to complex Workday reports, including matrix and composite reports, utilising Workday Report Writer and Report Designer
