Inbound Sales Representative

0-1 years
3500 - 4000 MYR monthly
a month ago 65 Applied
Job Description

Who is Teleperformance Malaysia

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

  • Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
  • Troubleshoot client products to ensure a one-call resolution.
  • Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
  • Open to working in rotational shifts.
Qualifications

  • Bachelor's degree or Diploma in any discipline
  • Proficiency in written and spoken English (at least CEFR B2 Level)
  • Minimum 1 year of sales experience preferred
  • Strong ability to turn support calls into sales opportunities
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

JOB TYPE

Education

Diploma

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

About Recruiter
Pui Yee Yik

Functions

Customer Service/Call Centre/BPO,
Sales/Business Development

Industry

ITES/BPO/Call Center

Skills/Roles

Recruiter,
Technical Support Adviser,
Customer Services

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level,
Top Management