Serve as the main point of contact for customer questions related to product availability, lead times, and delivery schedules.
Oversee the quotation process from request through to final pricing, liaising with internal departments and regional offices to keep turnaround times accurate and timely.
Ensure all quoted pricing aligns with internal pricing policies and approval structures.
Oversee inbound business inquiries and sales order processing, acting as the bridge between internal departments and external customers.
Prepare formal quotes and manage them through order confirmation and fulfillment.
Maintain accurate customer, quotation, and order records within the company's ERP system.
Track and deliver against KPIs covering quote turnaround, order accuracy, customer satisfaction, and internal responsiveness.
Function as a regional liaison for commercial processes, bridging communication between local and global teams within CRM/ERP systems.
Partner with the Sales function on onboarding new clients and confirming end-use declarations.
Requirements
Bachelor's degree in Business, Marketing, or a related discipline
5+ years of experience in inside sales, quotation support, or order management, ideally within a multinational or engineering/technical environment
Proven track record managing RFQs across multiple departments and business units
Working proficiency in a major ERP system (modules covering materials management, sales/distribution, and procurement) — required
Strong Microsoft Office skills, plus familiarity with project management tools
Prior experience supervising or leading a small team
Strong business acumen with genuine interest in emerging AI/technology applications
Detail-oriented, responsive, and customer-focused approach
