What You'll Do

As an Inside Sales Support Representative, you will serve as a trusted partner to Sales, Customers, Partners, and Internal Business Teams by ensuring smooth execution of service quoting, contract management, billing, and operational support activities.

Key Responsibilities

Sales & Commercial Support

• Prepare and manage service quotations, pricing proposals, and contract documentation for customers across multiple markets.
• Support contract entitlement, acceptance, renewal, amendment, and termination activities in accordance with Lenovo policies.
• Ensure accurate and timely processing of customer purchase orders and service agreements.
• Support billing activities, invoice validation, and billing adjustments while maintaining business compliance requirements.

Operational Excellence

• Monitor quotation, contract, and billing status to ensure timely completion and KPI achievement.
• Proactively identify process gaps, operational risks, and system-related issues across multiple platforms (Dynamics 365, Lenovo Business Platforms, SAP S4 HANA, iBase, and related systems).
• Drive issue resolution by coordinating with internal stakeholders until successful closure.
• Maintain audit-ready documentation and support audit requests within required timelines.

Stakeholder & Customer Management

• Build strong working relationships with Sales teams, Business Partners, Customers, Finance, Accounting, AR, Pricing teams, and other cross-functional stakeholders.
• Manage multiple requests, priorities, and deadlines while maintaining high service quality.
• Communicate effectively with geographically dispersed teams across AP regions.

Continuous Improvement & Innovation

• Leverage Microsoft 365, Copilot, AI tools, and digital solutions to improve operational efficiency and productivity.
• Contribute ideas to streamline workflows, automate repetitive tasks, and enhance team effectiveness.
• Participate in business transformation and process improvement initiatives.

What We're Looking For

Minimum Qualifications

• Bachelor's Degree or equivalent qualification.
• Fluent in English and Mandarin (written and spoken).
• Ability to read and communicate in Traditional Chinese is highly preferred.
• 2-3 years of working experience in operations, sales support, order management, contract management, customer service, business support, or related functions.
• Proficiency in Microsoft Office / Microsoft 365 applications.

Preferred Skills

• Experience in quoting, billing, contract administration, or order management.
• Knowledge of SAP S4 HANA, CRM systems, or enterprise business applications.
• Experience supporting regional or multinational business operations.
• Familiarity with AI and productivity tools such as Microsoft Copilot.

What Will Make You Successful

We are particularly interested in candidates who demonstrate:

1. Prioritization & Time Management

• Ability to manage multiple tasks and competing priorities in a fast-moving environment.
• Thrives under tight deadlines and quarter-end business cycles.

2. Adaptability & Continuous Learning

• Quickly learns new systems, processes, and technologies.
• Embraces change and continuously seeks ways to improve.

3. Attention to Detail & Customer Focus

• Delivers accurate and high-quality work.
• Maintains strong customer and stakeholder focus while balancing business requirements.