Insurance Operations Specialist (Chinese-Speaker)

We are seeking a talented individual to join our Middle Office team at Marsh Malaysia. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Insurance Operations Specialist

To provide support to Client Executives and Brokers, facilitate placement of policies and deliver excellent client service for the businesses.

To contribute towards and meet internal targets in respect of:

• Error reduction
• Quality checking
• Processing
  
  

We will count on you to:

(full time employment contract - umowa o pracę na pełen etat)

Client On-Boarding

Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.

Assist CEs and brokers to set-up and manage the placement in the broking system.

File appropriate documentation (covering BOR, ToE etc.) in the broking system.

Assist country business teams with updating / monitoring of MPower.

Placement

Prepare quotes, contracts, agreements and bids. EOIs and LOUs (where requested) using our document templates and adapt these based on information received from our clients and input from the CE/ Broking teams.

Endorsement preparation to include Loss Payee, Adjustments and Profit Commissions.

Review the renewal reports prepared by the Pre-Renewal Team and identify any risks that are not required, 90 days ahead of the renewal date. Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal (i.e. endorsements are included in the renewal contracts, where applicable and finer details).

Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.

Support the placement of insurance contracts through specific digital platforms where necessary.

Ensure appropriate records of negotiations/communications with client and insurers is maintained within the broking system.

Where applicable, issuance of Confirmation letters.

Preparation of tax schedules where necessary.

Review and check all documentation for content accuracy in accordance with internal procedures, compliance standards and regulatory body guidelines.

Policy Servicing

Monitor and manage workflow, coordinate the flow of business into policy servicing teams.

Provide clear direction to Policy Servicing Teams through the Work Request Form (WRF).

Review and respond to queries emanating from operation teams and manage these to close in a timely manner.

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What can you expect

• Flexible working hours
• Induction Day - introduction to Mercer's organizational culture
• Senior colleague support during your first weeks of work
• Casual dress code and integration events
• Multilingual community with inclusive atmosphere
• Comfortable office in Warsaw city center (Al. Jerozolimskie 98)
  
  

What is in it for you

• You will have a chance to gain experience in a truly international company
• You will attend trainings with dedicated coach which will prepare you to your daily task
• You will become familiar with Kanban boards and other LEAN methods
  
  

We will count on you to:

• Assist with the development, testing, and implementation of data audits for the cleaning and processing of executive and long-term incentive survey data
• Assist with peer review of executive survey data and long-term incentive valuations
• Conduct research on a regular basis of organizations and their associated structure that will be used in the maintenance of tools for consistent organization data cleaning across surveys
• Conduct research on executive compensation within specific organizations on an as needed basis
• Handle client and consultant interactions regarding executive and long-term incentive data upon request
• Assist with the production of products that pertain to executive and long-term incentive data
• Provide analytical support for consulting projects with regard to ExecRem/LTI data
  
  

What you need to have:

• Degree in finance, mathematics, statistics, business is preferred
• Strong analytical skills
• Fluent written and spoken English
• Time management and project management skills
  
  

What makes you stand out:

• Basic knowledge of financial mathematics and option pricing models (i.e. Black - Scholes)
• Basic knowledge of executive compensation and/or long-term incentive data
• Database management software skills
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
  
  

If you are interested, please send your CV in English.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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