Intern, Business operations

At Principal, we invest in what matters. And building dedicated teams is where it all begins. We're drawn to people who bring outstanding perspectives, passion, and expertise to help us advance the financial security and well-being of our customers. We also aim to transform our growing business and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for an Intern in Malaysia who will support our Agency team on operational, customer verification, and compliance-related activities. This internship provides valuable exposure to business processes, customer management, data analysis, risk assessment, and stakeholder communication within a fast-paced corporate environment. The successful candidate will work closely with cross-functional teams to support customer onboarding, information verification, documentation review, research activities, and operational excellence initiatives.

What You'll Do

• Assist in reviewing customer and business information to ensure records are accurate, complete, and up to date.
• Conduct research using internal systems, public databases, company registries, websites, and other relevant sources to gather and verify information.
• Support customer onboarding, account maintenance, and information verification processes.
• Communicate with customers, business partners, and internal stakeholders to obtain required information and documentation.
• Maintain accurate records, documentation, and audit trails in accordance with company policies and procedures.
• Analyze customer profiles and business information to identify potential risks, inconsistencies, or areas requiring further review.
• Escalate complex cases or concerns to relevant teams for further assessment and resolution.
• Provide timely responses to inquiries from internal stakeholders and support teams.
• Assist in preparing reports, case summaries, and business documentation when required.
• Support internal reviews, audits, operational projects, and process improvement initiatives.
• Ensure high standards of service quality, professionalism, and customer experience in all interactions.
• Collaborate with team members on ad-hoc assignments, special projects, and other responsibilities assigned by management.

Who You Are

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Management, Economics, Finance or any other related field
• Analytical with strong problem-solving skills and attention to detail.
• Strong research and information-gathering capabilities.
• Good written and verbal communication skills.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Eager to learn, with the ability to work independently and collaboratively.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Able to complete a minimum of 6 months internship.

Who We Are

Principal Financial Group is a Fortune 500 global leader in financial services focused on insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management.