Target Candidate: Final-year student, graduating in 2027
Internship Duration Requirement: Must be available for a minimum of 6 consecutive months of full-time internship
Requirements
- Mandatory oral and written communication skills in Mandarin and English.
- Relevant academic background in IT, networking or cybersecurity; hands-on internship/project experience as technical engineer or system integrator is preferred.
- Solid understanding of networking fundamentals (routing, switching, TCP/IP, etc.).
- Basic knowledge of security solutions including Firewall, IPS, UTM, Bandwidth Management and Endpoint Security.
- Basic knowledge of Linux-based operating system (installation, configuration and administration).
- Basic knowledge of on-premise virtualization and hyper-converged infrastructure.
- Candidates with network or security certifications (CCNA/CCNP/Mikrotik/NSE/CEH/etc.) are a plus.
- Good troubleshooting and problem analysis capabilities.
- Effective time management and strong sense of responsibility.
Responsibilities
- Assist the team with onsite and remote technical support to resolve customer enquiries during POC and after-sales phases under guidance.
- Help track, log and follow up technical incidents, and assist in preparing relevant reports for customers.
- Support senior engineers on device installation and integration within customer environments.
- Assist in delivering basic technical training to partners and customers.
- Support incident escalation to R&D for product-related issues with proper information collation.
- Assist in drafting and updating technical documentation for projects and internal knowledge base.
