Key Responsibilities:
- Participate in system requirement, design, implementation, testing and support of application solutions.
- Provide day-to-day application support, including incident resolution, root cause analysis, and performance optimization
- Develop and maintain integrations between disparate systems, reports, or APIs.
- Work closely with business users to gather requirements, analyze gaps, and translate business needs into technical solutions.
- Develop and maintain technical documentation, user guides, and standard operating procedures.
- Partner with solution vendors to review new features, provide actionable feedback and influence enhancements that align with business objectives.
- Apply strong analytical thinking to identify optimization opportunities and propose innovative solutions that enhance system performance and streamline processes.
- Design, execute, and manage detailed test cases covering functional and non-functional scenarios.
- Lead and coordinate User Acceptance Testing (UAT) sessions to ensure solutions meet quality and business objectives.
- Collaborate with vendor technical teams and digital partners during testing phases and conduct post-launch verification to confirm successful implementation and system stability.
- Ensure data integrity, system availability, security compliance, and adherence to internal IT standards and policies.
- Monitor application performance and proactively identify opportunities for automation and process improvement.
Qualifications and Skills:
- Degree in Software Engineering, Computer Science or related fields is preferred
- 2-3 years of experience in software application support, Business Analyst or in a similar role.
- Experience with integrations, APIs and web services
- Knowledge on Oracle NetSuite (ERP, CRM, WMS), HRMS, CMMS and other business-related applications are great additions
- Strong understanding of application architecture, databases, and system integration concepts.
- Proficiency in troubleshooting application issues and performing root cause analysis.
- Ability to develop innovative approaches to complex design problems
- Time management to meet deadlines
- Strong desire for ownership of assigned tasks and problem solve
- Excellent written and oral communication skills
- Ability to work independently and collaboratively in a cross-functional team environment.
- Familiarity with IT service management practices (e.g., incident, change, and problem management).
