IT Application Support - Customer Touch Points

6-9 years
16 Applied
Job Description

If you are looking to excel and make a difference, take a closer look at us

Job Summary

  • Responsible for applications maintenance, development, implementation and support for Java applications and all the related interfaces with downstream systems.
  • Participates in user requirement study/analysis and systems design for the above mentioned applications. Undertake incident / problem trouble shooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices.
  • Assists Team Lead to plan, coordinate and execute applications development, implementation and production support activities.
  • Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Key Responsibilities and Accountabilities
  • Implementation, support and maintenance of applications assigned
  • Responsible for system analysis, system design, application development, report generation, amendment and enhancement for applications assigned
  • Ensure amended and enhanced systems meet user functional requirement specifications.
  • Ensure that all documentation, processes and methodologies used in the various phases of system development and implementation are in accordance with the Bank's standards.
  • Ensure proper documentation of all development to facilitate future maintenance and enhancements. Employs the risk assessment methodology issued by the Information Security Department to ensure proper controls are build as required by the business
  • Builds appropriate controls into business application software to ensure the stability, security and reliability. Analyze changes & impact on existing systems
  • Provide expert advice for best solution to production problems
  • Liaise with users to define systems requirements
  • Liaise with vendor to define technical requirements
  • Provide options/alternatives available to address Users Business Requirements and recommendation on software solution
  • Provide support during implementation of software and systems. Liaise with other Departments within division for smooth deployment of Application Software.
  • Prioritization and assignment of tasks for development and implementation
  • Evaluation and acquisition of tools, utilities, hardware (including upgrades) and software
  • Decision on the Technical Approach to be used to address systems enhancements
  • Proposal on enhancement of applications for better performance
  • Technology platform assessment inclusive of stress test benchmarking

  • Assist the Manager in the managing of team members and coordinating team assignment and activities
  • Recommendation on improvement of controls and procedures in system security and software changes
  • Proposal on improvement of work/process flow
  • Proposal and Recommendation on guidelines, procedure and process.
  • Review software solution on Security, Compliance requirements

  • Degree in Computer Science & Information Technology

  • 6 years of experience in IT Enterprise Applications related functions - development & support in financial environment
  • Experience in application server clustering, performance tuning and testing
  • Experience developing applications using components with Java (J2EE)
  • Experience working and administering with WebSphere applications in Unix (AIX)
  • Experience with databases like IBMDB2 or Oracle

Special Skills
  • Hands on experience in designing and developing applications using Java EE platforms, Spring Framework and Java Server Faces (JSF)
  • Excellent knowledge of Relational Databases, SQL and ORM technologies
  • Strong analytical and problem-solving skills.
  • In depth understanding of framework design and architecture
  • Ability to articulate issue & capable of providing long term solution with short term mitigation plan

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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