IT Operation Lead

Description

The IT Operation Lead will be responsible for overseeing and managing IT operations within the SEA region, ensuring the delivery of high-quality IT services and support to meet business needs.

Responsibilities

• Lead and oversee IT operations in the SEA region to ensure optimal performance and reliability of IT services.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Monitor IT systems and infrastructure to identify and resolve issues proactively.
• Collaborate with cross-functional teams to ensure seamless integration of IT services with business processes.
• Manage vendor relationships and negotiate contracts for IT services and products.
• Provide leadership and support to the IT operations team, fostering a culture of continuous improvement.

Skills and Qualifications

• 5-8 years of experience in IT operations management or a related field.
• Strong knowledge of IT infrastructure, cloud services, and network management.
• Proficiency in IT service management frameworks such as ITIL.
• Experience with monitoring tools and incident management systems.
• Excellent problem-solving and decision-making skills.
• Strong leadership and team management capabilities.
• Ability to communicate effectively with technical and non-technical stakeholders.