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Metro Eyewear Holdings Sdn Bhd

IT Reporting Specialist

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Job Responsibility

Retail Application Support

  • Provide first-line support for retail-specific applications, including POS systems, inventory management systems, and CRM software.
  • Troubleshoot and resolve technical issues reported by retail outlets, ensuring minimal downtime and disruption to outlets operations.
  • Assist in system configuration, software updates, and user access management for retail applications.

Data And Report Management

  • Collaborate with the Business Analyst to gather and validate sales, inventory, and customer data from retail systems.
  • Assist in the preparation of operational and performance reports for store management, sales analysis, stock turnover, and marketing initiatives.
  • Utilize reporting tools (e.g., Excel, Power BI, SQL) to create customized reports that provide insights into sales trends, inventory levels, and customer behavior.

System Improvement Support

  • Participate in testing and deployment of system updates or new modules, ensuring that all retail-specific functionalities are tested and validated.
  • Assist in documenting new processes, workflows, and technical procedures for retails outlets and HQ systems.

Collaboration & Communication

  • Work closely with the retails outlets and HQ to understand system needs and provide technical solutions that align with business goals.
  • Coordinate with external vendors or service providers for third-party retail software support and integration tasks.
  • Maintain effective communication channels with retail outlets, providing timely updates on system changes and support requests.

Documentation And Record Keeping

  • Maintain logs of system issues, resolutions, and updates using the organizations ticketing or helpdesk system.
  • Assist in maintaining and updating technical documentation, including user manuals, process guidelines, and troubleshooting FAQs for retail systems.

Job Requirements

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 1-2 years of experience in IT support, preferably within the retail sector (optical or similar industries is a plus).
  • Able to speak in English & Mandarin
  • Fresh graduates are welcome to apply
  • Hands-on experience with retail software systems such as POS, inventory management, and CRM platforms.
  • Strong communication skills to liaise with non-technical retail staff.
  • Analytical skills to identify patterns and trends from data.
  • Ability to work under pressure and manage multiple tasks in a fast-paced retail environment.

Job Benefits

  • 5 working days per week
  • Staff Purchase entitlement for you and family member
  • Annual Performance Bonus and increment
  • Medical & Dental Claims
  • EPF & SOCSO
  • Group Hospital and Surgical Insurance
  • Yearly Lifestyle Vouchers
  • Company festive season events participation
  • CSR event participation opportunity
  • Training opportunity

More Info

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Date Posted: 19/12/2024

Job ID: 103426813

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