Provide first-line support for retail-specific applications, including POS systems, inventory management systems, and CRM software.
Troubleshoot and resolve technical issues reported by retail outlets, ensuring minimal downtime and disruption to outlets operations.
Assist in system configuration, software updates, and user access management for retail applications.
Data And Report Management
Collaborate with the Business Analyst to gather and validate sales, inventory, and customer data from retail systems.
Assist in the preparation of operational and performance reports for store management, sales analysis, stock turnover, and marketing initiatives.
Utilize reporting tools (e.g., Excel, Power BI, SQL) to create customized reports that provide insights into sales trends, inventory levels, and customer behavior.
System Improvement Support
Participate in testing and deployment of system updates or new modules, ensuring that all retail-specific functionalities are tested and validated.
Assist in documenting new processes, workflows, and technical procedures for retails outlets and HQ systems.
Collaboration & Communication
Work closely with the retails outlets and HQ to understand system needs and provide technical solutions that align with business goals.
Coordinate with external vendors or service providers for third-party retail software support and integration tasks.
Maintain effective communication channels with retail outlets, providing timely updates on system changes and support requests.
Documentation And Record Keeping
Maintain logs of system issues, resolutions, and updates using the organizations ticketing or helpdesk system.
Assist in maintaining and updating technical documentation, including user manuals, process guidelines, and troubleshooting FAQs for retail systems.
Job Requirements
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
At least 1-2 years of experience in IT support, preferably within the retail sector (optical or similar industries is a plus).
Able to speak in English & Mandarin
Fresh graduates are welcome to apply
Hands-on experience with retail software systems such as POS, inventory management, and CRM platforms.
Strong communication skills to liaise with non-technical retail staff.
Analytical skills to identify patterns and trends from data.
Ability to work under pressure and manage multiple tasks in a fast-paced retail environment.
Job Benefits
5 working days per week
Staff Purchase entitlement for you and family member