IT Service Analyst-Operations Support

Required qualifications

* Proficient in Windows, VMWare, Hypervisor and other systems operation support and management capabilities.

* Proficient in AD, Office 365, DHCP, DNS/ADFS, AAD and other products, with professional-level Microsoft product experience and support and maintenance capabilities, and experience in supporting large-scale AD/O365 architectures (more than 10K users).

* Familiar with public cloud systems such as AWS, Azure, and Alibaba Cloud, and has the ability and experience to develop and write code for DevSecOps/AIOPS/automated O&M.

* Possess IT project management.

* Good learning ability; Cautious work attitude and good sense of responsibility; Good communication skills and excellent team spirit.

* 5 years of working experience in large enterprises

* Chinese & English (excellent reading, writing, listening and speaking skills)

Preferred

* Certifications with relevant skills are preferred (MCP / Azure Solution Architect Specialist / M365 Administrator Specialist / PMP / ITIL)

* Experience in ITIL management is preferred