IT Support Engineer/Cloud Engineer/Network Engineer
Job Summary:
Our client is an IT service provider company and they provide security solution for their customers.
Job Responsibilities:
Troubleshooting web and networking issues 24/7.
Work closely with cross-functional teams to coordinate issue resolution.
Manage the status of resolution for all support cases, ensure resolve it accurately and in a timely manner.
Evaluate customer needs and suggest upgrades or additional features.
Other duties assigned by the superior.
Job Requirements:
Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences preferred: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be an added advantage, preferably with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.
Able to work in rotating shifts.
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We are a boutique-sized Executive Search Firm specializing in IT, Sales and Finance. Our key clients include pioneers from fintech, IoT, big data, Telco, Medical Devices, Education, Media, Consumer Markets and many more.
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