Japanese Safety Investigation Specialist

Job Title : Safety Investigation Specialist (Japanese Speaking – N1)

Location: Kuala Lumpur, Malaysia

Work Mode: Onsite Setup (Rotational Shift)

About the role

The Community Operations organization at Uber is responsible for delivering world-class customer

support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and

empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers.

What you'll do (S2)

Under supervision, reviews incoming urgent and critical incidents and act as a first responder in a

reported incident

● Report & document issues with reporting parties using various platforms

● Master multiple knowledge bases and contact management systems

● Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders

related to incidents / accidents that occur in connection with the Uber platform

● Appropriately supports reporting parties, asks thorough questions in order to sufficiently

understand the details of the incident, establishes an empathetic relationship, and ensures

thorough documentation of the conversation

● Categorizes incidents / accidents with appropriate contact types for Special Investigations

Unit to further investigate

● Demonstrate excellent interpersonal skills and ability to establish trust

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