- Regional Exposure - Support Japanese-speaking customers
- Career Growth & Stability - Join a well-established multinational organisation
About Our Client
Our client is a global MNC with a strong international presence, serving customers across multiple markets and industries.
Job Description
- Manage end-to-end order processing activities, including order entry, order tracking, amendments, and fulfilment coordination.
- Act as the primary contact for Japanese-speaking customers, handling enquiries and resolving order-related issues.
- Coordinate closely with supply chain, logistics, sales, and internal stakeholders to ensure timely deliveries.
- Monitor order status and proactively communicate updates to customers.
- Maintain accurate customer and order information within ERP systems.
- Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency
The Successful Applicant
- Ability to communicate professionally in Japanese (min N2) and English (spoken and written).
- Min 2 years of experience in customer service, order management, order fulfilment, sales support, or a related function.
- Familiarity with ERP systems such as SAP, Oracle, or equivalent is an advantage.
- Strong communication, problem-solving, and stakeholder management skills.
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
What's on Offer
- Annual salary ranging from MYR 60,000 to MYR 108,000.
- Language allowance provided as part of the compensation package.
- Eligibility for a contractual bonus.
- Hybrid working arrangements
Contact:
Quote job ref: JN-072026-7068519
