Key Account Manager

Key Account Manager

Our client, a leading multinational consumer goods company, is seeking an experienced Key Account Manager to oversee a strategic portfolio of key retail customers within its Modern Trade channel. This role is accountable for driving profitable growth, strengthening customer partnerships, and leading a high-performing Key Account Management team to deliver sustainable business results.

Key Responsibilities

• Develop and implement medium- to long-term commercial strategies aligned with the overall channel and business objectives.
• Own the commercial performance of a designated customer portfolio, with accountability for revenue growth, profitability, trade investment effectiveness, and overall business performance.
• Establish and maintain senior-level relationships with key retail partners to influence category development, assortment strategy, promotional effectiveness, and long-term collaboration opportunities.
• Lead customer business planning processes, including annual commercial negotiations and strategic partnership agreements, while ensuring adherence to internal governance and commercial policies.
• Oversee trade investment planning and allocation, ensuring effective utilization of budgets, strong forecasting discipline, and compliance with agreed commercial terms.
• Assess customer opportunities based on growth potential, profitability, and strategic importance, balancing investment decisions to maximize long-term value creation.
• Track and analyze key business metrics, including revenue, volume, market share, distribution, availability, and promotional performance, taking corrective action where required.
• Promote strong collaboration across sales, marketing, finance, supply chain, and other key functions to ensure seamless execution of business plans.

Qualifications and Experience needed for the role

• Bachelor's Degree in Business, Marketing, Economics, Commerce, or a related discipline.
• Significant experience within the FMCG or consumer products sector, including a proven track record in commercial, sales, or key account leadership roles.
• Strong expertise in managing strategic customer relationships, customer business planning, and complex commercial negotiations.
• Demonstrated ability to manage revenue, profitability, trade investments, and other key commercial levers to drive sustainable business performance.
• Strong analytical and strategic thinking capabilities, with experience translating market and customer insights into actionable business strategies.
• Excellent financial acumen and understanding of commercial performance drivers.
• Proven people leadership experience, with the ability to coach, develop, and inspire high-performing teams.
• Strong stakeholder management and influencing skills, including experience engaging with senior customer and internal leadership teams.
• Results-oriented, commercially minded, and capable of operating effectively within a fast-paced and matrixed environment.