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L3 Seller Team - Listing & Content, MY Marketplace

Shopee

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1-2 Years
14 days ago
31 Viewed
0 Applied

Job Description

Job Description:

  • Communicate and liaise with the internal customer service team and/or other support team via email, chat, request form.
  • Collaborate with stakeholders from content team to provide the best fit solution regarding the user inquiries.
  • Resolve any questions or concerns raised by the user (buyer/seller) through email, chat, request form.
  • Obtain and/or respond mannerly on user complaints. Manage the relationship and user sentiment when handling their complaints cases.
  • Follow up to ensure appropriate actions were taken on user request.
  • Monitor any issue relate to the user and observe trends of the inquiries request.
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation.
  • Elevate and escalate red flags to management from a duty-of-care perspective
  • Other ad-hoc initiatives as assigned by management

Requirements:

  • 1-2 year working experience in customer support especially handling email inquiries is preferred.
  • Fluent in reading, speaking and writing English and Bahasa Malaysia (in additional Chinese would be a plus)
  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Aggressive, persistent, energetic, willing to take challenges.
  • Excellent presentation skills and communication skills.
  • A creative mindset and understanding of user needs.
  • Strong logical thinking and problem-solving skills at all times
  • Strong negotiation and relationship building skills.
  • Good team player and responsible person.
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Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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Last Updated: 19-06-2024 06:47:13 PM
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