Lead Development Representative
- Complete new hire onboarding with success in keeping a level of progress equal to or beyond peers
- Participate in organized new training to further expanding your knowledge and skill set around products and solutions in response to a changing environment and new developments
- Proactively focus on keeping up to date on changes in the marketplace impacting customers using social learning
- Regular one-on-one sessions with Sales & Program Managers to review improvements, trends, and performance
- Respond to customer inquiries with qualifying questions for possible opportunities
- Efficiently and correctly understand if the customer is valid /ready to purchase.
- Engage customer and qualify by applying thresholds and criteria and create opportunity for potential booking
- Generate new opportunities through participating in chats, calls, web forms, social media and callbacks
- Have relevant conversations with the customer and partner stakeholder(s) to ensure that the customer needs are solution into the client's products, services, and licenses
- Engage with the customer, partner and other resources to accelerate opportunities and bookings.
- Maintain a healthy, accurate pipeline by making regular updates to the opportunity related to the customer needs and the solution by closing opportunities USD10k and below.
- Review and listen to feedback on weekly performance; and deliver observational feedback on the customer experience
- Passionate about sales and building positive relationships with customers
- Related technical sales experience, preferably in a contact center or fast-moving sales environment.
- IT experience is a plus
- Sales Effectiveness -The ability to qualify, develop close multiple sales opportunities simultaneously
- Business Acumen -The ability to understand add value to the customers business model.
- Product Technology Knowledgeability to position client's products and solutions.
- Relationship Development -Develop relationships with customers and partners in order to drive the sales process (i.e. qualification through opportunity closure) and generate incremental revenue
- Pipeline Management -Own your pipeline and forecast on a weekly, monthly and quarterly basis
- Operational Rigor Ability to maintain your CRM updated
- Relationship Building Develop relationships in the organization, inside our team and outside, to build a network that you can benefit from in the short term and in the longer term (branding, reputation, visibility, career progression)
- Team spirit Understand the connection between your individual responsibility and the greater team objectives, and contribute to the max on both
- BS/BA Equivalent
- Great communication skills
- Fast learner and self-starter
- You love selling in a changing environment, are achievement-oriented and believe in performance rewards for exceeding targets though strong collaboration with partners and internal stakeholders
- You are success-driven, fast-paced, work well in a diverse team, and enjoy a dynamic and changing environment
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Company Overview (Webhelp)
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.
Through evolution and acquisition, today Webhelp is a 100,000+ people-strong global leader in business process outsourcing (BPO). We continue to specialize in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.
Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimization, people are empowered and encouraged to push the boundaries.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
