Discover the GREAT in your career.
As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.
Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose we over me. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.
If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as Lead, IT Business Continuity Management. In this role, you will serve as a Manager in the Service Management function, managing service performance of BAU Operations within service level agreed between IT and Business Users, with primarily focus on business continuity and disaster recovery. Act as Business Continuity Management Coordinator for Group IT.
The Role:
- Support business development in the field of business continuity, disaster recovery & crisis management.
- Perform business impact analyses (BIA) and risk assessments to quantify the impact of a major disruption to the organization's critical processes and to identify threats the organization is exposed to.
- Define business continuity strategies based on the results of the business impact analysis and risk assessments and draft business continuity plans (BCPs) in line with the defined strategy.
- Determine adequate incident response and crisis management structures, including crisis management plan (CMP) and communication guidelines as required.
- Prepare, coordinate and conduct the organization's disaster recovery exercises and validation/test in order to enhance the preparedness of an organization to deal with disruptive events, ensuring the RTO (recovery time objectives) and RPO (recovery point objectives) for the organization's systems are met.
- Provide Command Center effectiveness and efficient in enterprise-wide Disaster Recovery technical solutions. Develop, maintain, and communicate the IT Disaster Recovery policies and standards.
- Review disaster recovery approach and procedure, make adjustments to disaster recovery runbook where necessary.
- Advocate continuous service improvement to ensure improvement plan is in place to address operational gaps.
- Manage the Business Units Business Continuity Coordinators and Disaster Recovery third party vendor relationships.
- Manage stakeholders relationship according to the communication framework established for Service Management.
- Conduct disaster recovery post mortem, prepare test report and management reporting on disaster recovery activities for the Organization.
- Escalate and mitigate risks of service delivery, and recommends course of action.
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlight any potential concerns /risks and proactively shares best risk management practices.
- Other responsibilities entailed.
The Person:
- Strong understanding and practitioner of ITIL processes.
- A combination of education and/or experience equivalent to an undergraduate degree in IT plus work experience of at least 5 years associated with service management and business continuity experience.
- Experience in Business Continuity and Disaster Recovery Exercise planning and simulation.
- Knowledge in data mirroring, backup and restore and experience in various test scenarios are an added advantage.
- Preferably have experience in Oracle on Solaris and Red Hat Linux.
- Solid understanding of business flows and how various systems interact with one another.
- Must possess and display strong verbal and written communication skills.
- Able to effectively translate issues to business impact, and ensure that the appropriate sense of urgency is applied.
- Able to remain professional and tactical in stressful situations.
- Analytical, intuitive, and a strong problem-solver.
- Willing to learn and strive towards excellence in the following fields; crisis and business continuity management, service level management, continuous service improvement and (IT) Resilience
- Ability to work effectively in cross-functional teams.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.
Location: HQ, Kuala Lumpur
Entity: Great Eastern Life Malaysia
Employment Type: Permanent
About Great Eastern
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.