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RESPONSIBILITIES
* Respond to customer queries in a timely and accurate way, via chat
* Identify customer needs and help customers use specific features
* Update our internal databases with information about issues and useful discussions with customers
* Monitor customer complaints on social media and reach out to aid
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
REQUIREMENTS
* Min 1 year experience as a Customer Support or similar CS role (Live Chat)
* Familiarity with Cryptocurrency industry is a plus
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* SPM and above
*Proficiency in Mandarin (WRITE, READ and SPEAK)
School Certificate / N or O-Level
We are Purpose Driven, High Growth and a Great Place to Work Certified Organization!
VDart is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.
Come join us to create the digital future!
Job ID: 126057301
