Manager/ Assistant Manager, Governance and Standards

The Manager/Assistant Manager is to assist the Registrar and support the management and operations of Policy and Governance matters in fulfilling its roles and objectives in compliance, assurance and technical enhancements related to relevant laws on Higher Education. The Manager/Assistant Manager provides advice and guidance to monitor the legal obligations, policies, licenses, and entry requirements are met across all areas of the University and College according to Acts which are operationalised, and entry requirements approved to support admission cases and operations of the university and college.

AREAS OF RESPONSIBILITIES

• Liaise with the relevant government authorities: Ministry of Higher Education, Malaysian Qualifications Agency, National Accreditation Board, State Education Department, and other related departments as and when assigned.
• Prepare correspondence with government authorities, universities, institutions, or bodies as and when assigned.
• Provide information and prepare documents on matters under the purview of the Registry Department.
• Communicate the requirements and actions needed to the relevant stakeholders as and when assigned.
• Develop, implement, and maintain a legal compliance approach for each applicable compliance obligation.
• Identify and classify changes to legislation that impact the University and College.
• Assess and interpret the requirements from the Acts.
• Monitor the validity date of Memorandum of Understanding / Memorandum of Agreement or any other academic contracts made with partner universities/institutions and to advise the concerned parties as and when the need arises for renewal processes.
• Monitor and maintain the Risk Register for legal compliance on the requirements of the statutory acts imposed by the Ministry of Higher Education, Malaysian Qualifications Agency, National Accreditation Board, Professional Bodies, and other statutory bodies.
• Establish contacts and maintain rapport and relationships with tertiary institutions and relevant bodies or associations as and when assigned.
• Develop policies and practices for entry requirements management, monitor developments in technology and maintain technological systems to support entry requirements management and record-keeping functions for the Registry Department.
• Project manage and direct the activities of the Registry Department to ensure security and integrity of the institutional license and programme approvals.
• Review and monitor applicable Registry policies in relation to the Ministry of Higher Education, Malaysian Qualifications Agency, National Accreditation Board, Professional Bodies, and other statutory bodies policies.
• Support the proposals for the Honorary Awards to Senate and Council for Convocation.
• Ensure that academic certificates comply with the requirements of the institution and the Malaysian Qualifications Agency.
• Provide relevant input and feedback on developmental needs of staff.
• Other responsibilities that may be assigned to you from time to time.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Educated to degree level or equivalent in a relevant discipline.

Relevant postgraduate/ professional qualification is preferred.

Good level of competency in written and spoken English and Bahasa

RELATED EXPERIENCE

• Proven track record in leading governance operations, service delivery, shared services, or employee experience teams. Expert knowledge, interpretation and application of Malaysian Higher Education and related laws.
• Experience of policy development to comply with legislation and meet business needs.
• Experience in governance, data integrity, compliance, and internal/external audit management.
• History of driving process transformation, continuous improvement, and digital adoption initiatives.
• Experience of working closely with different stakeholders across all levels of the organisation including senior-level leadership.
• Experience of providing excellent stakeholder service.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

Knowledge of statutory, regulatory, and higher education entry requirements, managing policy and processes

Knowledge in project management and people management

Competent with Microsoft Office Programme

Knowledge of best practices in the industry

Knowledge of research methods

Strong leadership and managerial skills

Strong interpersonal skills, diplomatic, and professional

Works well in a high-performing team environment.

Proactive, strategic, and detail-oriented

Committed to quality, efficiency, and effectiveness.

Risk-oriented and resolved conflicts constructively.