Manager Broadcast DevOps

ABOUT THE JOB

To manage the operations, maintenance, and continuous improvement of TM's broadcast technology platforms by ensuring high system availability, operational stability, service reliability, and seamless end-to-end media workflows through effective DevOps practices, automation, system integration, and operational governance.

KEY RESPONSIBILITIES

1. Responsible for implementing, operating, and supporting end-to-end broadcast platforms, including content ingest, playout, distribution, VOD processing, publishing, monitoring, and quality control systems.
2. Level 3 escalation support across all IPBC platforms, including ingest, playout, distribution, MAM, and transmission systems, acting as the final internal technical escalation point.
3. Plan and execute preventive and corrective maintenance activities and manage the maintenance approval and change management process for new and existing broadcast systems.
4. Drive workflow automation and system integration initiatives to improve operational efficiency, reliability, and scalability across broadcast and media workflows.
5. Monitor platform performance, availability, and service quality, while driving continuous improvement initiatives and operational optimization.
6. Maintain technical documentation, operational procedures, runbooks, and system architecture diagrams to support ongoing operations and knowledge management.
7. Support infrastructure monitoring, capacity planning, performance tuning, and high-availability architecture design for mission-critical broadcast environments.
8. Track operational capacity and performance trends, flagging infrastructure issues
9. Liaise with vendors and OEM support on unresolved Level 3 issues, tracking resolution progress against agreed support SLAs.
10. Maintain operational runbooks, escalation matrices, and a knowledge base to support consistent, repeatable incident response and service continuity.
11. Drive continuous improvement of operational processes, monitoring tools, and support workflows to enhance reliability and reduce recurring incidents.

CANDIDATE MUST HAVE

• Bachelor's Degree in Broadcast Engineering, Electrical & Electronic Engineering, Telecommunications, Computer Science, Information Technology, Media Technology or related disciplines.

WE VALUE

• Minimum 5 years of relevant working experience in broadcast operations, broadcast technology platforms, media systems, DevOps, workflow automation, systems integration, digital media delivery, or related fields.
• Professional certifications in Broadcast Technology, Media Systems, DevOps, IT Service Management (ITIL), Cloud Technologies, Systems Integration, Kubernetes, Project Management, or related disciplines will be an added advantage.

LOCATION

• TM Annexe 2, Telekom Malaysia Berhad, Jalan Pantai Baharu, Kuala Lumpur.