Manager - HR Managed Services

5-7 years
7 months ago 13 Applied
Job Description

Job Description & Summary

A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You'll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Role specific responsibilities

  • Lead a team of HR Shared Services professionals to deliver an accurate and timely service to the broader HR team/s, and to continually drive for improvements in the team's performance.
  • Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Services operational model
  • Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs
  • Provides leadership and ownership in determining service level agreements, determining control standards and identifying issue escalation matrix
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

PwC Professional skills and responsibilities
  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct
  • Minimum 5-7 years of relevant experience within the human capital domain of leave management, claims processing, benefits, training, recruitment and onboarding
  • Proven analytical and operational experience
  • Experience working in a shared services or outsourcing environment is an advantage
  • Good subject matter knowledge across a range of other HR/workforce-related capabilities
  • Excellent verbal, written communication skills and portfolio management skills
  • Ability to build business and sustain client relationships from day one
  • Collaboration and participation within a highly diverse and inclusive team
  • Ability to work independently and lead projects or large streams of work
  • Ability to thrive on challenges, multitask and prioritize workload in a fast-paced environment where quality and speed are of essence
  • Manage teams to ensure on time, on budget delivery and achievement of outcomes
  • Support the sales cycle and help with practice development and eminence building
  • Support development of junior consultants by actively guiding them

Education Degrees/Field of Study required:Degrees/Field of Study preferred:
Required Skills
Optional Skills
Desired Languages
Travel RequirementsUp to 20%
Available for Work Visa SponsorshipNo
Government Clearance RequiredYes







Job Source:

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.